Pre-Arrival Wines, Temporary Storage, Abandoned Orders, Return Policy & Shipping Seasons

Pre-Arrivals or Futures

Some of our wines are sold on a "pre-arrival" or "futures" basis. These products are explicitly indicated as "pre-arrivals" or "futures" on our Web site or email newsletter.  Payment is due on pre-arrival and futures wines at the time of purchase. We do the best we can to estimate the expected arrival times of these wines, but we cannot guarantee any specific arrival date. Please keep in mind that delays can arise unexpectedly and due to circumstances beyond our control.  BWS will notify you by phone or email when your "pre-arrival" or "futures" have arrived and are ready to be shipped. You will be given the opportunity to coordinate the proper delivery or shipping address and method (we don't automatically ship out wines when they arrive without contacting you first).  For all the shipping specifics, please see our Shipping Details page.  If at any time you feel you need to cancel your pre-arrival or futures order, you may do so and we will either refund your original purchase price less a 10% cancellation fee or you can choose to receive a store credit for your entire purchase price.

Temporary Storage

We are happy to hold your wine, free of charge, for 9-months from the date of your wines arrival. Please note, however, that we are not a wine storage facility. To keep our prices as sharp as possible, we rely on you to take responsibility for your wine as soon as possible. If you do not take delivery of your wine within 9-months after your wine arrives, we reserve the right to charge monthly storage fees in the amount of $20 per case, per month. If the total bottles from your orders is under a case in size, you will be charged the full case fee of $20 a month.

If you have any questions about this, please do not hesitate to contact us.

Abandoned Orders (Dead Letter Office)

You will be notified after your wine has been in our storage facility for 9-months. If you do not respond to our notification, or fail to take delivery of your wine after 9-months (see above, “Temporary Storage,” and below, “Weather & Shipping Seasons” for details) we reserve the right to charge you storage fees, as per above. After 1-year from the arrival of your wine, and after at the very least one phone call, you will be given a final email notice. You will have 15 days from the date of this final notice to get in touch with us to make plans for the delivery of your wine. If you fail to do so, we will return all of your wine to our inventory and charge you a 50% restocking fee, as well as deduct any outstanding monthly storage fees from your balance. The remaining sum will be turned into a store credit for you that is valid for any purchase up to six months beyond the final notice. If we have heard nothing from you after these six months, your store credit will be canceled. Please note – you will not hear from us after your final notice! To avoid all of this, please take responsibility for your wine or let us know why you are unable to.

Return Policy

Under California State law, we are only allowed to accept the return of wines and spirits that are defective. In such cases, if the same wine is available, you will be offered a replacement. If the wine is no longer available, you will be issued a store credit. Please note: We need the bottle returned with the wine still in it to verify damage!

Weather & Shipping Seasons

We do not ship wine in the hot days of the summer nor the frigid days of winter. We happily offer free storage during these months for all the wine you buy with us on the terms described above. In the event that you must have your wine, we strongly recommend overnight shipping to minimize the chances of temperature damage. If you do choose to ship during the summer or winter, however, you take full responsibility for any and all damage done to the wine because of temperatures. We have two main shipping seasons, a spring season that runs from March until June and a fall season that runs from September until November – naturally the specifics depend on weather patterns and your exact location. When your wine is in stock and the shipping season has come, you will be notified via email. Please note it is your responsibility to plan your shipment for the next available shipping season.

For more details on our shipping policies, please visit our Shipping Details page.

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